Call AGAIN today and finally got an update that sounds promising. The customer service rep confirmed all our complaints and took the case higher since it hasn't been addressed. I was on hold for a while because he said his own people were giving him the run around, but he finally got an answer. For the past few weeks, Turbo Tax assumed the error was on PA's side and that everything would just eventually work. They realized on Feb. 28 that the error was in Turbo Tax's software, and not PA's fault. They began working on a patch March 1 and said it is expected to be completed sometime during the day on March 3.
I had the representative send me a refund request just in case it's not because if I can't file Friday, I'm not waiting around any longer and I'm going elsewhere. And after hearing all this, I think this will be my last experience with Turbo Tax.
