Just came across this problem today as well. I have spoken with 4 people, including an "expert." No one can promise this will ever be fixed. Unfortunately, the first representative had me pay the fees to file and then when filing failed, I requested a refund, which was rejected. So now I am sitting here having paid the fees with NO product. I don't have legitimate documents to file a paper return, and the e file obviously isn't working. At this point, they have basically stolen from me.
