As of the morning of 2/18, the forms are still not available. I spoke with the agent (who tried very hard to be helpful), but she had no visibility into the issue, other than that she could see it was still a problem, but that the problem was supposed to have been resolved yesterday, 2/17. She tried to escalate the issue while I was on the phone, but the escalation queue was extremely long (probably hundreds of people calling in with this problem).
I will be trying later this afternoon to see if there is any progress (or at least some kind of specific answer).
