I have had the exact same problems. I've sent 3 emails now since 2/15 to the company. No reply. I've caught their attention on Twitter, because they are likely worried about visibility of people who bought their license and paid the $20 filing surcharge fee for Oregon are going to be providing accurate information to other potential customers about this known bug. They need to come clean and provide a fix and say, simply, we're aware of problems. We're sorry. We'll fix this problem or provide a way to reimburse you. I'm not seeing any interest yet. I will keep sharing updates on Twitter regarding these basic facts to help encourage the feedback loop. If people know of any other fix, please advise. I'm not seeing their email system as functional.
