State tax filing

I was manually reviewed last year and never got my returns, I'm used to them going to student debt tho. This year I just checked and AGAIN manually reviewed. Never whe. I went to H&R OR liberty did I and I do nothing different and claim one.i even uploaded tax information from. The link... 😏 think I'm done with turbo... so I hear everyone this year talking about there refunds being 5x higher than mine. I'm single mom and I did t break 1g