State tax filing

I received an e-mail from customer service, on February 15,2022 at 9:28am est, to fix my problem of my Kansas State return being rejected. They told me to click on the upper right hand panel, selecting schedule A, opening that form.On schedule A on line 8 interest paid should not be checked. The line in box 8 was not checked, that did not solve the problem. The problem seems to be with line 12B, charitable contributions., $300 or $600. Please look at the return. I spoke to an intuit representative and he could not solve the problem. I have been two days trying to solve this. Would appreciate some appreciation, after fifty years using turbotax.