I had an instance like that two years ago when I used the RI Division of Taxation's website to check the status of my refund. It said there as an issue with my return, but didn't specify what it was. The short story is that I called them after the tax filing season was over because I wanted to ensure that I didn't make an error on my return. The "issue" is that they compare the W-2 info we report on our returns to the payroll tax info that employers file with them to make sure the amounts match. So, they need both our tax return filings and our employers' payroll tax filings to occur before they issue tax refunds.
Given that, I didn't go through the bother of checking on refund status last year. My RI refund came in about two months after I e-filed my 2020 RI return.
