Since my last post i have talked with a knowledgeable agent and after screen sharing she saw that while i could preview my fed tax return, Oregon was still saying they had not finalized yet. She has submitted a work order confirming that the problem /glitch is with turbo tax's software. There was no case/reference number I could have so i am having to trust that indeed a WO was submitted. I would suggest you get online, get them on the phone and do a screen share so they can see the problem and have them confirm there is a work order for this glitch because the problem is at their end.
I have the desktop /cd version but apparently it doesn't matter which version . I last spoke with them on Feb7th, I am waiting until Monday the 14 then will check and see if issue fixed if not call the [phone number removed] and request a supervisor to check on the glitch progress.
