I spent about 2 hours on the phone with them. Escalated to higher tech level. Opened ticket #[phone number removed]. They finally suggested I wait a day and try again. Then they closed the ticket and sent be a satisfaction survey. I provided them with the information about my satisfaction.
Tried again to file about 30 minutes ago, same problem.
Although the RI e-file fee is not that great, they should have at least refunded it until they fixed their problem. And maybe do a little testing before they release things to users.
