I spent two hours on the phone on Feb 4. Problem was escalated to higher tech level. Ticket #[phone number removed] was opened. They finally suggested I wait a day and try again. No luck. In the meantime, they closed the ticket without actually solving the problem. And they sent me a survey to see how satisfied I was. I told them.
I understand there are many people with the problem. My guess is that nobody has been able to e-file their RI 1040.
It's amazing to me that an information/technology company would release an update (or whatever you would like to call it) that had not been tested. And that they further would let it sit out there with known issues and not tell folks who download the forms that they can't file them.
The e-file fee for RI is not that high, but it's extremely annoying that they wouldn't automatically offer me a refund.
