State tax filing

I caved and paid the extra just to talk to a human. ZERO help. Just to be told it’s something on their end and nothing I did. But no one offered me my money back. All I got was the generic “sign up for email updates” I also noticed that post was 3days ago. So they could have let us know there was a problem. Seems like a shady way to get us to “upgrade” and pay more.