I completed my tax return (entering all data) for both Federal and Utah State. I knew that Utah has changed the taxation law regarding Military Pensions being Taxed. I worked for several hours to figure out how to enter the correct Code, and calculated tax credit. No luck, called Turbo Tax Saturday 29 January. Was on the phone for 1 hour, was told to reenter the data, customer service was back and forth with higher level support. They agreed to research and call me back with potential solution. Called back on Tuesday 1 February another hour trying to reenter data. Still, no success in getting the correct code to ID retired pay tax credit to replace the Social Security tax credit. The customer service representative was very pleasant and courteous and from my experience they have a significant software problem. What I can't understand is that the law changed over 9 months ago why we the Utah Military Veterans who have a pension have become the Beta Testers. Shame on turbo tax. I will give them until Monday before I head to a CPA. They have lost a 30 + year Turbo Tax Customer
