Thanks for your reply.
TurboTax won't allow me to leave it blank and continue to file with the CA Franchise Tax Board. It just keeps looping.
No SSA-1099 was erroneously generated.
Looking at the Schedule CA form being generated for my state return, it doesn't look to me that any problem with the state's paper form is at issue. The issue appears to be with the [invisible to me] internal workings/calculations within the software application. For whatever reason, it marks the Schedule CA form as not done and hence it will not allow the return to be submitted without some entry in the SS Benefits Federal Amounts cell.
My conclusion is that there is a bug or flaw in the internals of Turbo Tax. And my question is why is it taking so long to diagnose and fix the problem.
I suppose I could just print out the return and submit by mail, but that would be likely to delay receipt of my tax refund by weeks if not months.
One oddity. In years past, whenever I'd open Turbo Tax it would query me to check for and install updates. It seems that there were always updates. But now, it doesn't query me and when I force a check for updates, none are found.
All in all, this makes for one very unhappy customer, one who has wasted significant time on the issue, and still no resolution in sight or even an acknowledgement from Turbo Tax that there is a problem. TurboTax marked my call to support of last week closed.
This shouldn't be rocket science. There's a bug--fix it.
John East
