I followed the advice from SteamTrain and it seems the only way to solve this is to call customer support and let them realize that the program is not doing what it should. They will then report the problem.
I have not used the online version so I cannot offer any assistance there. Sorry. But in the Windows version, you can change to Forms view and override the blank military retirement credit to remove the amount of your retired pay. Not the way it should work but it makes it right.
