I purchased a 2021 tax year deluxe program that comes with a free state on a windows 10, pretty new computer. It's an HP with a touch screen but I am just using the Mouse. When I go to load it the state forms, I know it's too early, I sometimes get a blank box and other times get a box that has a continue button. Both freeze. The top right window has a red x in it instead of the usual black X.
I think I may get to the screen with continue when the screen is set for 100% scale. I have vision issues and so normally keep it at 125%. I have spent so long on this problem and I really really hope you are not going to say the answer is to reload the software because the putting in of the code was a challenge. Help!! This is soo bad.
