I previously installed TurboTax and downloaded my free state. Filed my federal and state taxes back in April.
Went to update my W-4 and the program blew up. Had to completely uninstall the program. When I try to Install my paid TurboTax Delux 2020 and then open my tax file, it asks me to pay to download the state for $45. What happened to my free download? Why do I have to pay for the state? I just want to access my file and modify my W-4. What a HASSLE this has become! Something so simple has now turned in to two nights of wasted time.
What gives Intuit? Why can't I get my state download. My license is entitled to this. I just want to access my tax file from April. Your program blew up and YOU (Intuit) recommended a reinstall to correct the problem. Now this new surprise. Please tell me I don't have to pay for the state download that I previously was able to download for free. Help!!!!!
