I had the same problem with my fairly new Dell 15 inch laptop. I moved my TurboTax file to the older laptop I used last year and it worked fine. I now remember that I also had trouble entering my Amazon verification code when I first opened TurboTax a few weeks ago. That was resolved by changing my Windows display resolution from 1920x1080 to 800x600 as I read in a comment online. That might have worked on the screen to pay for the state filing but I had already filed my taxes using my older laptop.
