etr999
Returning Member

State tax filing

I have no errors. When I get to the point where TT wants me to make the $25 e-file payment for the state return it does not respond. I called support and was on the phone for more than n hour. I cleared the cache, tried a different browser=, shut down the program and computer, made sure I had the latest updates, change the screen size. No luck. They said they had a number of similar complaints and still have no idea what the problem is. There was no follow-up on there part. Extremely bad service from the tech side of TT. All I got Was "sorry, you will have to file by mail." When I asked if they would refund my TT purchase because I wanted a program that would e-file both federal and state they said no. 

 

 I will recommend that people look elsewhere next year.