@ Raju Naik wrote:
Spent 4+ hours with support, created un-necessary online account (another password to remember!!!), online screen share with support and end result still cannot e-file state tax.
Are you using the Windows version?
If so, and if you have a popup window for payment that has any missing elements, non-functioning links, or a non-functioning "Continue" button, etc. it may be related to screen resolution and/or scaling similar to the screen problem some folks experience who get a blank or partially-blank activation screen when first installing the product.
If that's your situation, go to Windows Settings>System>Display and try a screen resolution of 800x600 and scaling of 100%. If that doesn't work, try a resolution of 1024x768 (with scaling of 100%). If that doesn't work, try the next higher screen resolution, etc.
Does that make any difference?
