@ Allan I wrote:
I have spent more than 6 hours on phone and on line IT DOES NOT WORK. ALSO they do not respond via phone or email this is BS
Sorry you're having that much trouble. This is a user community forum. Someone might suggest something here, but "it does not work" is not enough information.
I'll assume you are using the desktop CD/download software and efiling a state return for a fee of 24.99 plus sales tax.
Please explain exactly what you are experiencing. What/where is the roadblock? For example, is a screen not functioning properly, or are any elements missing from the screen or not functioning, such as a Continue button, etc.? If so, it may be a monitor display issue we can tell you about. Are you using Windows?
This is a public Internet forum, so don't post any personal info here.
