Cannot efile NY state tax

Turbo Tax won't allow me to E-file NY State forms and stating that I am ineligible. The reason is: " Public employee retirement contributions must be categorized as either subject to tax or tax exempt for 414 (h)…. The box "subject to tax" on my W-2 is checked but the ineligible message persists, and it will still not allow me to e-file. Is there a bug in the program?