Help article:
- Have the customer look for special characters in any field, such as colons or semicolons.
- Have the customer verify that the billing information matches that of the bank, including:
- Name
- Street Address
- Zip Code
- IMPORTANT: The address information must match exactly what is at the bank. Look for differences such as: Ave vs. Avenue or P.O. Box vs. PO Box. AND, the address must match at the bank, in the Intuit Account Section of TTO, in the Tax Info section of the return, and on the payment screen.
- Make sure the customer isn't using prefilled information saved by the browser and isn't copy/pasting the information. Have them clear the fields completely and then re-type the information.
- Have the customer verify that the funds are available on the card.
If none of the above resolves the issue, have the customer try a different card.
Customers who have questions about why a specific card is not being accepted should contact their bank.
@Mdunn1584
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