@ ken682 wrote:
Because I had a form for underpayment of taxes that resulted in a penalty (all of $3), I was told I couldn't e-file the state forms and I had to snail mail them. I now needed to ask for a refund of the state e-file fee.
What state was that? I'm curious as to why an underpayment penalty would prevent efiling a state return, unless there is something peculiar about a penalty form in a specific state's return. I can look at the forms list if I knew the state. I've seen someone from Minnesota say they had that error, even though the forms list says the Minnesota underpayment schedule should allow it to be efiled.
Try this method to get to the correct TurboTax Support department for a state efile fee refund, or perhaps they know a way to efile it.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
You can use this contact form to get a phone number, or it may schedule a callback.
In the question line just say billing issue without quotes.
https://support.turbotax.intuit.com/contact
