If you chose to pay the TurboTax fees out of your Federal refund, that is handled by a company called SBTPG (Santa Barbara Tax Products Group). They use one of their two banks--Civista or Green Dot Bank--to process the refund they receive from the IRS; i.e., that bank subtract the fees and then sends the rest to your bank. In your case, sounds like they used Civista.
If you phone TurboTax Support, they will likely tell you to phone SBTPG. If you wish, you can start by phoning SBTPG for help with this matter.
To get the phone number for SBTPG, scroll down a little on the following page to where it says "I prepared my return online." Then choose "Live taxpayer support."
<a rel="nofollow" target="_blank" href="
http://support.sbtpg.com/hc/en-us/articles/215865528-Contact-Information">http://support.sbtpg.com/h...>
