After you file

I am very disappointed in Turbo tax.   I tried to do a little more work on my taxes and couldn't without paying for it....  WHY   I am trying to get thru my 2015 taxes and you go and do this  more than that when I had to have my password reset you send an email to my soon to be EX when you have my email.   We are filing separate.   I have been a victim of domestic violence and my taxes say we are separated and live at separate addresses......   I was very upset by this and don't understand.   I even had a separate user and password  (grandmakim)  that somehow  doesn't exist any more....   this is totally unacceptable