SBTPG bank is supposed to open an account in your name, receive
the deposit, deduct your fees, and then send the rest of the money to
your regular bank. If there are any problems (such as, your bank
rejects the deposit from SBTPG, or your account number is wrong), then SBTPG
will hold the refund until they verify your identity and mailing address, and
then mail a check. They are supposed to notify you by email but
you may need to contact them, in case the email was lost, put in a spam
filter, or never sent. (The verification process is a new step this year
because last year they were apparently tricked into sending some checks to the
wrong people.) You may contact SBTPG, toll-free, at 1-877-908-7228 or go to
their secure website www.sbtpg.com if you need more information.
