Are you sure you are using the correct login credentials? A lot of times people have more than one account for TurboTax online.
Please check out this FAQ <a rel="nofollow" target="_blank" href="
https://ttlc.intuit.com/replies/3302270">https://ttlc.intuit.com/replies/3302270</a> and click on "Get Help Signing Into Your Account".
