Have you located the 2017 returns, but access is locked, and it tells you to pay?
How to unlock the 2017 return will depend on what all you done for 2018. Please answer all the questions below.
Have you already filed a 2018 return with Online TurboTax, or is it still in preparation?
And is your 2018 return that you paid for in the SAME account as the 2017 return?
What did you mean when you said you "already purchased the premium?" What did you mean by "premium?" Did you purchase the PLUS upgrade at 19.99?
If so, did you pay for it by credit/debit card?
