I had the same problem this year with the direct deposit option offered by Turbo Tax for 2017. I filed my Federal and State return with Turbo Tax. I paid the $21.34 for the direct deposit option, but I never received a direct deposit. I received a paper check from the U.S. Treasury. I called Turbo Tax and they told me I had to check with the IRS for the reason I didn't receive a direct deposit. Isn't that what I paid Turbo Tax for? I didn't pay The U.S. Government for this service, I paid Turbo Tax. I checked the IRS website and the only explanation was "Unable to complete your request for direct deposit". No other information is available. So, Turbo Tax offers this service, they will take my money, but they will not help to find out why the service wasn't fulfilled. If Turbo Tax offers a service to its customers, they should be responsible for any issues with that service. That's what I paid for! So now I'm out $21.34 for a service I paid for but didn't receive. Turbo Tax will not refund the money for failure to provide the service. So now Turbo Tax has lost a 15 year repeat customer. Very short sighted Turbo Tax.
