Can you clarify if you received a Notice of Adjustment? This would have the details of the adjustment- it is possible that when they calculated the foreign tax credit, there was a limitation based on the passive income which would create the credit carry forward as opposed to the refund.
It is also very likely that you can request the refund by send a protest to the decision. You can call the IRS at 800-829-1040 7 a.m. to 7 p.m. local time.
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