I understand you guys have a set of responses to use in response to our posts. But this isn't helpful whatsoever.
After 15 years of doing my taxes through Turbo Tax, I am well aware of how the process works.
That wasn't what my question was.
My concern is I am getting the run around from Cross River Bank, Turbo Tax, and Credit Karma on where my money is. Everyone is blaming the other, but nobody is actually answering my questions.
Over 5 hours of sitting on hold, between the multiple calls to each entity, and I still am no closer to knowing where my refund actually is. Cross River Bank says they submitted the funds to the Turbo Tax router account on 2/18. Turbo Tax says they submitted the funds to my Credit Karma spend account on 2/18. Credit Karma says they haven't received anything.
I've never had my refunds go through Cross River Bank, I don't even have record of requesting "5 Days Early" aside from just sending the funds to Credit Karma, and I have never had an issue like this before. I have always loved filing with Turbo Tax, but this will be my last year using your system to file my taxes.
