If your state efile status shows it was accepted for processing, and if your state refund tracking tool can't find it, then you'll need to phone your state tax agency so they can verify it was received, if it has finished processing, and if it was approved and sent. They can also troubleshoot as to why it's not showing up in their tracking tool. They should know if your state refund was indeed approved and sent And if it was sent, ask them to whom it was sent; i.e., ask if it was sent directly to your bank account or if it was sent to an intermediary third-party bank.
FAQ: How do I contact my state department of revenue?
https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/contact-state-department-rev...
