In order for us to troubleshoot this issue, you can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions for TurboTax Desktop users:
- From the black bar at the top of your screen, select Online
- Click Send Tax File to Agent
- Click Send on the message that pops up
- TurboTax will create a "sanitized" copy of your return information with no personal info
- Post the full token number here in this thread
We will then be able to review your file to see what you are seeing, and we can determine what is going on in your return and provide you with a suggested resolution.
@KevinP1
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