After you file

Apparently I was pre approved from turbo tax for $3500 but denied from web bank and they didn’t send me any email or anything! The only email I have received was an email saying I’d get my advance when the IRS approved my refund. Nothing else. And when I look at my details on filing on turbo tax it says “refund transfer” and nothing about advance. I talked to Credit Karma and the told me turbo tax didn’t finish the advance paperwork. I said was it something I did and they said “no” and turbo tax told me that I was rejected by the bank. Which sucks bc I’ve never had the advance and I really needed it this year!! I checked my return and it only has the routing number and account for Credit Karma and says nothing about mvb bank.