So I used TurboTax as I have for many years to file my taxes. I believe TurboTax provides some sort of guarantee that they will be accurate, but will they do anything to assist if the state is arguing with the result even after I sent in the Turbotax materials?
So based on large capital gains that we had as we purchased a home in cash, our Ohio taxes resulted in an underpayment penalty. Turbotax as part of its final review said there is a way to lower that penalty and in short said if I pay earlier than April 15 it would be less because of less interest. The net difference was $19. So I paid my taxes in full when I filed on 1/29/26 instead of waiting until 4/15/26. Turbotax provided a worksheet for OH 2210 form for the penalty showing how the amount owed was $48 instead of $67. I sent the form and worksheet to Ohio to contest the letter I received and they just sent a reply tonight that they were not in agreement and that I owe the $19. The worksheet TurboTax provided makes total sense and the calculations are clear. Is there some process I can use where someone at Turbotax gets involved to defend this? Again, I thought that was part of their "guarantee" that the forms will all be accurate and accepted.
