Hi @PatriciaV,
Thank you for your reply. I don't have access to my tax expert anymore. I used to have a chat message option when they were working on my return but after the filing, that was removed. The app/website doesn't let me get connected with a tax expert until I start my amendment myself first, which I cannot do without the software download according to the website.
I called the customer service twice, they said a tax expert will get in touch with me. My last contact was over 4 days ago and nobody reached out yet.
Do you recommend me calling again and just say 'I would like to escalate this'?
