I have been on the app for over an hour stuck on the final portion of my tax return. It will allow me to confirm and check everything. The smart check feature says it finds no errors and everything is in order. It will not let me finalize anything because I keep getting a prompt saying “fix *state name* return” all it is asking is that I input my last name which I have done NUMEROUS times and ask it does is place me in a loop where I’m putting in my last name just to be told I didn’t put my last name in. It even has my last name saved!!
Please, I just want to file my taxes and be done with this asinine portion of the year. Is there any way I can reset the app and file my taxes electronically?
