Advance Denial

I’ve been using TurboTax for the past four years and I’ve always gotten the advance because I always meet the criteria well this year. I was just toggling around in the TurboTax product and it said I didn’t qualify for the advance and I meet all the qualifications now it could be because my state papers aren’t ready and I was just trying to see if I will get pre-approved so I might try again later, but if anybody else having this issue, even if you have state taxes or not?