Sorry I couldn't help any more. I know it's probably a dumb question, but your putting in the right info on the SBTPG tool??? Take a look at your return on TT and make sure your info is correct, even tho it's already been accepted. Do you have the TT app??? They have a Live Expert that's answers almost immediately. Download the app and sign in. Use it just for the Live expert if need be. I feel bad. I just got a ddd today and my SBTPG is good. Hopefully things get better for you. Good luck
