Thanks for the reply. The problem is that I can't figure out what email he used to buy the subscription. I have already found three different emails that he created and I canceled those subscriptions. There is some email account out there that is getting the notice of renewal but he no longer is able to remember what he did. So, when you try to talk with support, they want the email address so that they can verify his identity. If you don't know what the address is, then they try an account recovery list with possible emails. That stopped three accounts but there is another one out there that is hitting him with charges.
Turbotax doesn't have a tool to handle tasks that people do when their minds are not working as good as they did.
