So what would be the point of having the live support? If I'm trying to get help because I'm unsure of how this works (not an accountant) and I express this to the agent, "I feel like this is wrong, and I should be owing taxes?", they look it over, and say everything looks great. And then IRS says, no of course you owe us (about what I'd expected and saved, before I was promised a refund). What was the help I paid for? If the software gets it wrong, and then the live agent gets it wrong, what exactly was I paying for? Also, there's obvsl TurboTax agents here answering, they can surely keep the support open on a throwaway holiday that most people don't even get off.
