I did my taxes through TurboTax for the first time this year. I was surprised to learn I would get a refund. So I sprung for the Live Support and an agent went through everything with me. I then submitted it, and again was told I would get a refund. I've been tracking that refund through the Intuit website, and it's been saying it's coming. Finally, I got a letter form the IRS, saying I actually owe 2740 dollars. When I look at Intuit, it's still tracking my non-existent refund. I now got a billd from Intuit for the Live Support and TurboTax, that was supposed to be deducted from my refund (which, again, I'm not getting). Does TurboTax take any responsibility for getting my taxes wrong, and therefore destroying my economy right before the holidays? I just called to find out, but the support no says that they are "closed for the holidays" and it's impossible to talk to a person. There is no holiday at the moment, so what gives? Am I supposed to pay for bad info and help, without even getting a chance to present my case to a person? This is starting to feel like a scam to me. Has anyone else had these experiences?
