have you tried this
Call 800-829-1040
1) Choose your language,
2) Then choose option 2
3) Then 1
4) Then 3
5) Then 2
6) When it asks you to enter your SSN or EIN do nothing – wait - - After it asks twice, you will get another menu
7) Then 2
😎 Then 3
It should then transfer you to an agent. if its phone lines are busy, you may be on hold for a long while or disconnected
if yes, keep at it.
the other thing you may try is making an appointment at a taxpayer's assistance office=
https://www.irs.gov/help/contact-your-local-irs-office
