My 2023 tax returns have finally been sent by the IRS last month. Unfortunately, IRS has informed me that Green Dot Bank sent my return to the bank account that was on my 2023 electronic forms that has been closed for a year. My taxes were filed by a preparer and I don't have access to the turbo tax login they created in order to update my address and bank information. My old bank says they haven't received anything last month and due to my account being closed, they would send back any payment to green dot. I tried to contact green dot bank but they are asking for a green Dot card number; I do not have any of their cards in my possession and I have since moved from the address I resided at in 2023-2024. I tried to contact the preparer and they are non-responsive. This is very confusing and not to mention uncomfortable because I have waited so long to resolve this issue with IRS, and now my return is untouchable. Can Turbo Tax assist me with this matter? Or, Is there another direct number for green Dot bank so I can resolve this matter myself?
