@Rie8507
If you can't get good info from phoning the IRS, you can see if the IRS Taxpayer Advocate Service can help you or find out more info for you. They are especially prone to help if you have a hardship or have problems getting info from the IRS.
https://www.irs.gov/advocate/who-may-use-the-taxpayer-advocate-service
https://www.irs.gov/taxpayer-advocate
