TT user for past 17+ years.
We received a verification request letter.
We have a federal MyID number and make all payments via our linked bank account. The point is that we are well known to the IRS.
Our tax return showed us owing many thousands of dollars -- no refund.
Verification must be done via telephone (voice) contact with IRS. Online is not possible.
IRS number was busy -- we tried 19 times on different days over four months. Finally were put into queue and had to wait 57 minutes to talk to agent.
Answering the questions required two years of tax returns be available and were somewhat invasive.
Agent indicated that these verification requests are randomly issued, even for otherwise legitimate returns.
Agent said that absent verification the return would not be processed.
Time wasted was in excess of six hours over four months.
As a product suggestion, TT could implement an improvement in their software so that the filer would not be subjected to this random approach by the IRS. Possibly even charge for the feature/service.
