TurboTax has a billing department, but many TurboTax agents do not know about it. The billing department can see what is going on with your account and correct any problems. They are located in the Mountain time zone and open Monday through Friday from 9:00 AM - 4:00 PM Mountain time. Call during that timeframe and ask for help from the billing department. The agent must dial the number for you and speak to the billing department for you. If they do not know how to do that ask to be escalated to a manager. It can take 24 hours or longer for a manager to call you back. I am sorry you are having this problem.
