I just received an IRS letter from my 2023 tax year. I went to have Audit Defense help and was told my coverage expired. Confused, I found this thread. Like most people here, I've had it for years, used it once before, and coverage was always for the statue of limitations. Since my coverage expired, Audit Defense wants $995 to help me with my issue, which defeats the whole point of having the coverage. So very angry and disappointed with Intuit for selling a sub-par product and not making it clear that it had changed in a substantial way from previous years, and the change has a severe impact financially. I'm likely going to file a complaint with the FTC for unfair business practices.
I went ahead and re-bought 2023 and 2024 coverage from Audit Defense directly, because they only sell the non-expiring version of their coverage, and will just buy from them directly in the future. I also complained to the Intuit Office of the President, as suggested by others.
This has ruin my trust in TurboTax and after having used it for decades, I'm going to consider moving to another tax product next year.
