Even though it still says Processing? I didn't choose direct debit for the payment. I did go onto the site and it shows this when I go to "Account Balance":
Your Information Is Not Available at This Time
If you requested an adjustment to your account your information will not be available until that transaction is complete.
When I go into try and set up a payment plan it says this:
You are not eligible to create a pre-assessed payment plan
At this time, you are not eligible to create a pre-assessed payment plan.
Please use the chat bot to contact a CSR to discuss your options.
