wbunyea
New Member

Need Turbo Tax customer support to lower a scheduled payment of state tax, based on Amended return

My initial payment of Virginia state income tax was scheduled through Turbo tax on 4/14 and is due to be deducted from my bank account on 5/1.  I amended my return on 4/20. 

 

When I try to file the Amendment and change the amount, Turbo tax gives me this incorrect message [My comments in brackets]:

 

It looks like you've prepared a federal amended return form 1040X. [TRUE; and the Virginia Form 760 as well].

It also looks like you haven't e-filed the 1040 through Turbo Tax. [FALSE; I filed the 1040 through Turbo Tax and the VA 760 as well].

To e-file the 1040X through Turbo Tax, you must have filed the 1040 through Turbo Tax. [I did.  But, more important and inaccessible is my scheduled VA payment that I want to change].

 

Can Turbo Tax customer support help?  Or, should I try to contact Virginia Department of taxation.  I still have 10 days to get it fixed before a big withdrawal that should be a small withdrawal.